I am a Notary Public and Loan Signing agent serving Roanoke City and surrounding areas. As the Integrity Signings and Services manager, I help people transition to their new seasons with driven customer service. I have been doing it for years and have loved every minute; therefore, I am on a mission to emphasize quality with accuracy and attention to detail in every arrangement.

In addition, I am focusing on my knowledge of old customer competency to improve today’s customer experience. It was during the time of the TV Guide. I became a shift leader at KFC, where I embraced the word LAST as a value to my service skills. So, it is an acronym to correct a customer’s unpleasant experience. The Company taught us to Listen, Apologize, Satisfy, and Thank.

Also, I am adding and creating new customer standards as a service model.

Before this role, I was at Mountain Valley and Durham Transportation, where I spent seven years building relationships with the Roanoke City School Staff, Parents, and Children. In 2017 my passion saved a child’s life. I received an Outstanding Service Award from Mountain Valley for my extraordinary commitment. I am grateful to these companies for allowing me to continue my education.

I graduate/d from Virginia Western Community College in May 2019 with a Legal office certification and honors with a major in Paralegal Studies. I hope to hear from you; remember, customers need satisfaction – that’s where I come in. As the term used in contracts, “Time is of the Essence.”